FAQ

Please read this page in its entirety before placing an order with us. Any and all email inquiries containing these questions will be directed to this page.

 

Q: Are your fragrances authentic? How are the decants so cheap?

A: Yes, we can guarantee that all of our fragrances are 100% authentic. We have built a business around locating the best fragrance deals online and sharing them with our audience. The best deals always sell out quick, we spend hours per day scouring all of the major suppliers looking for the best prices. Using this I am able to pass the savings on to you when it comes to sampling a fragrance before you buy a full bottle. No markups, no price gouging. All fragrance decants are transferred directly from the retail bottle to the glass decant, then sealed and shipped to you. All decants are filled with a small air gap to allow for expansion during shipping, the amount ordered will still be accurate. All of our fragrances are purchased brand new, and are guaranteed to be 100% fresh. Chaos Fragrances LLC rebottles the original fragrance directly from the manufacturer's bottle into smaller samples/decants. Samples/decants do not come in the original manufacturers packaging.

Q: When will my order ship?

A: For decant orders, we do our best to have everything filled and ready to be shipped either same day or next business day. However, during periods of high demand sometimes each item is decanted to order. Please allow a couple business days for your items to ship. If your order hasn't been fulfilled after a few days, feel free to contact us and we'll look into it for you!

All merchandise items are made to order, please allow 1-2 weeks for delivery.

It's important to monitor your spam/junk email folder. If you haven't received an email with tracking information, it likely ended up there.

Q: My sample/decant was damaged, lost or stolen! Now what?

A: We package each decant by hand and do our best to make sure it is protected. However, sometimes USPS has other plans. If your decant arrived broken or experienced leaking, contact us and we'll refund your order ASAP. We take care of our customers and will resolve any and all issues within 1-2 business days. We reply to all claims, if you haven't heard back from us our email likely ended up in your spam/junk folder.

We offer Route shipping protection to all of our customers. It is the responsibility of the buyer to purchase shipping protection at the time of placing your order. If your package is lost or stolen, we will help you file a claim with Route. If you choose to remove shipping protection from your order, and your order was lost or stolen, we will not provide a replacement or refund of your items under any circumstances. By removing shipping protection, you hereby agree to assume responsibility if your package is lost or stolen. We do not, under any circumstances, warranty lost or stolen packages and all claims will need to go through the shipping carrier. 

Q: My order is being held at the post office, what do I do?

A: We handle everything right up to dropping the package off to USPS for shipping. Everything after this is in the hands of the shipping carrier and all issues will need to be resolved with them. If your package is being held, you can likely walk into the post office and pick it up, or they may reattempt delivery the following business day. We will not reach out to your local post office to resolve delivery issues. This is why we strongly recommend purchasing Route shipping protection. Chaos Fragrances LLC does not, under any circumstances, warranty lost or stolen packages and all claims will need to go through the shipping carrier. 

Q: Do you ship to Canada?

A: Yes, we do. However, it is the buyers responsibility to incur any and all fees, tariffs, import costs, etc. Chaos Fragrances LLC will not be held liable to pay these charges.

Q: Can I change my order?

A: For decant orders, we start processing your order as soon as we receive it to provide the quickest turnaround time we can. Please double check your cart before placing your order as cancellations are not guaranteed.

When you place an order for any merchandise item, it will be sent to production after 24 hours. We do it this way provide a grace period in case you made a mistake or would like to cancel. After 24 hours, your order cannot be changed, canceled or modified. Please contact us within 24 hours of placing your order if you need to make alterations.

Q: Can I return my sample/decant?

A: Our decants are offered in glass bottles with a screw on atomizer. Thus, they are not tamper resistant. Due to this, we do not accept returns under any circumstances. Please double check your cart before placing your order. The idea of purchasing a sample is to determine if you like the scent before committing to buying a full bottle, so we can not accept returns if you don't like the fragrance. Any and all requests to return your decant(s) will be denied with no exceptions. Skin chemistry plays a big role in fragrance longevity and projection, some may last for 4 hours on skin and others may claim to get 8 hours or more. A lack of performance does not indicate an inauthentic, inaccurate, or expired fragrance. From time to time, fragrances can undergo reformulations — your favorite fragrance from 10 years ago may not smell and perform the same as you remembered it. Any and all requests for refunds due to performance variations will be denied with no exceptions. 

Q: Were my entries tracked?

A: Yes! We use a sweepstakes software to keep track of all entries. This eliminates all possibilities of human error when it comes to keeping track. Upon placing your order you should receive two emails, one from our store and one from the sweepstakes software confirming your entries and showing your total number of entries. If you do not see these emails, check your spam/junk folder. You may also create an account on our website which will allow you to log in and view your entries at any point, as well as complete tasks to gain extra entries for free.

Q: Does every product on the store grant me entries into the sweepstakes?

A: Yes! Every $1 spent = 20 entries site-wide across all products.

Q: Tell me about the wall art

A: We are proud of our wall art! We only use high quality renders and pay close attention to detail. Zoom in on some of our renderings and you will see how dynamic they are. Most come pre-assembled and ready to hang on your wall. They will make for a great showpiece and conversation starter for any fragrance lover. Some are limited edition and will likely be cycled out so we can keep adding new ones to the website for future sweepstakes, so make sure to grab them while you can!

Q: Can I purchase entries without buying a product?

A: Yes you can. You can purchase entries by navigating to 'The Prize' page and selecting your entries there. All details about the current sweepstakes will be on that page including pictures.

Q: Are entries awarded instantly or after I receive my product?

A: All entries are awarded immediately after your purchase. If time is running out on the sweepstakes, all purchases will gain you entries even though your items haven't started production yet. Don't be afraid to enter minutes before it ends!