FAQ
Q: Are your fragrances authentic? How are the decants so cheap?
A: Yes, we can guarantee that all of our fragrances are 100% authentic. We have built a business around locating the best fragrance deals online and sharing them with our audience. The best deals always sell out quick, we spend hours per day scouring all of the major suppliers looking for the best prices. Using this I am able to pass the savings on to you when it comes to sampling a fragrance before you buy a full bottle. No markups, no price gouging.
Q: When will my order ship?
A: Thanks for shopping with us! All merchandise items are made to order, please allow 1-2 weeks for delivery.
For decant orders, we do our best to have everything filled and ready to be shipped either same day or next business day. However, during periods of high demand sometimes each item is decanted to order. Please allow a couple business days for your items to ship. If your order hasn't been fulfilled after a few days, feel free to shoot us an email at alexis@chaosfragrances.com and we'll look into it for you!
It's important to monitor your spam/junk email folder. If you haven't received an email with tracking information, it likely ended up there.
Q: Can I change my order?
A: When you place an order for any merchandise item, it will be sent to production after 24 hours. We do it this way provide a grace period in case you made a mistake or would like to cancel. After 24 hours, your order cannot be changed, canceled or modified. Please email alexis@chaosfragrances.com within 24 hours of placing your order if you need to make alterations.
For decant orders, we start processing your order as soon as we receive it to provide the quickest turnaround time we can. Please double check your cart before placing your order as cancellations are not guaranteed.
Q: Can I return my sample/decant?
A: Our decants are offered in glass bottles with a screw on atomizer. Thus, they are not tamper resistant. Due to this, we do not accept returns under any circumstances. Please double check your cart before placing your order. The idea of purchasing a sample is to determine if you like the scent before committing to buying a full bottle, so we can not accept returns if you don't like the fragrance.
Q: My sample/decant was damaged or lost! Now what?
A: We package each decant by hand and do our best to make sure it is protected. However, sometimes USPS has other plans. If your decant arrived broken or experienced leaking, send us an email at alexis@chaosfragrances.com and we'll refund your order ASAP.
If your order was lost, you may file a claim with USPS. After the package has left our facility it is out of our hands. If we spent time tracking down lost packages due to USPS neglect we wouldn't be able to have a fast turnaround time and offer the best prices.
Q: Were my entries tracked?
A: Yes! We use a sweepstakes software to keep track of all entries. This eliminates all possibilities of human error when it comes to keeping track. Upon placing your order you should receive two emails, one from our store and one from the sweepstakes software confirming your entries and showing your total number of entries. If you do not see these emails, check your spam/junk folder. You may also create an account on our website which will allow you to log in and view your entries at any point, as well as complete tasks to gain extra entries for free.
Q: Does every product on the store grant me entries into the sweepstakes?
A: Yes! Every $1 spent = 20 entries site-wide across all products.
Q: Tell me about the wall art
A: We are proud of our wall art! We only use high quality renders and pay close attention to detail. Zoom in on some of our renderings and you will see how dynamic they are. Most come pre-assembled and ready to hang on your wall. They will make for a great showpiece and conversation starter for any fragrance lover. Some are limited edition and will likely be cycled out so we can keep adding new ones to the website for future sweepstakes, so make sure to grab them while you can!
Q: Can I purchase entries without buying a product?
A: Yes you can. You can purchase entries by navigating to 'The Prize' page and selecting your entries there. All details about the current sweepstakes will be on that page including pictures.
Q: Are entries awarded instantly or after I receive my product?
A: All entries are awarded immediately after your purchase. If time is running out on the sweepstakes, all purchases will gain you entries even though your items haven't started production yet. Don't be afraid to enter minutes before it ends!